Website Terms of Use

1. About us

This website is operated by RidgeOak Property Maintenance.

We provide property and outdoor maintenance services, including gardening, fencing, landscaping, guttering, roof cleaning, jet washing, brickwork, repairs and related installation services.

2. Other terms that apply

The following documents also apply when you use this website:

• Our Privacy Policy, which explains how we collect, use and protect personal information.
• Our Cookie Policy, which explains how cookies and similar technologies are used.
• Any quotation, estimate, booking, payment, cancellation or service terms supplied to you before you instruct us to carry out work.

If there is a conflict between these Website Terms of Use and written terms governing an accepted quotation or service contract, the service-contract terms will apply to that service.

3. Website access

Access to this website is provided free of charge.

We may suspend, withdraw, restrict, change or discontinue all or part of the website where reasonably necessary. This may include maintenance, security work, technical problems, legal requirements or changes to our business.

We do not guarantee that the website, or any part of it, will always be available, uninterrupted, error-free or compatible with every device, browser or operating system.

You are responsible for arranging the equipment, software and internet connection required to access the website.

You are also responsible for ensuring that anyone who accesses the website through your internet connection is aware of these terms and complies with them.

4. Permitted use

You may use this website for lawful, personal or legitimate business purposes, including:

• Viewing information about RidgeOak and our services.
• Checking whether we may provide services in your area.
• Using our quotation calculator for your own genuine enquiry.
• Submitting a quotation or contact request.
• Uploading relevant photographs for us to assess proposed work.
• Contacting us about a genuine property-maintenance requirement.

Permission to use the website is personal, limited, non-exclusive and may be withdrawn if the website is misused.

5. Prohibited use

You must not use the website:

• For any unlawful, fraudulent or misleading purpose.
• To impersonate another person or misrepresent your identity.
• To submit false, deceptive or malicious enquiries.
• To harass, threaten, abuse or inconvenience another person.
• To transmit spam or unsolicited promotional material.
• To introduce malware, viruses or harmful computer code.
• To gain or attempt to gain unauthorised access to the website, server, database, hosting environment or connected systems.
• To interfere with the operation, performance, security or availability of the website.
• To carry out a denial-of-service or distributed denial-of-service attack.
• To scrape, harvest, extract or systematically copy website content, pricing information or calculator results.
• To use automated bots, scripts or data-mining tools without our prior written permission.
• To test or probe the website for vulnerabilities without our prior written authorisation.
• To reproduce, clone or commercially exploit the website or quotation calculator.

Unauthorised access to computer systems may constitute a criminal offence. We may report suspected unlawful activity to the appropriate authorities and cooperate with a lawful investigation.

6. Online quotation calculator

7. Quotations and enquiries

Submitting a contact form, quotation request, calculator result, photograph or preferred appointment date is an enquiry only.

It does not require RidgeOak to accept the requested work, attend the property or provide services.

Unless we expressly state otherwise in writing, a quotation is not accepted merely because you submit information through the website.

Any quotation may be subject to:

• Confirmation of the work required.
• A site inspection or survey.
• Confirmation of materials and availability.
• Agreement on access and working arrangements.
• Agreement on price and payment terms.
• Separate service and cancellation terms.

8. Website information

We take reasonable care when preparing information published on the website. However, website content is provided for general information and enquiry purposes.

Photographs, descriptions, examples, measurements, timeframes and prices may be illustrative. Actual work, materials, conditions, availability and results may differ.

Website content does not constitute technical, structural, engineering, surveying, legal, financial, planning or other professional advice.

You should obtain suitable specialist advice where a matter requires professional assessment or certification.

We may correct errors and update website information without notice.

9. Photographs and files submitted by users

You may upload photographs or other files where this functionality is available and the material is genuinely relevant to an enquiry.

By uploading material, you confirm that:

• You are entitled to provide it to us.
• Its submission and use for the enquiry will not infringe another person’s rights.
• It does not contain unlawful or malicious material.
• You have taken reasonable steps to avoid including unnecessary personal or confidential information.
• You have permission to submit identifiable images of other people where permission is required.

You must not upload:

• Malware, executable files or harmful code.
• Illegal, threatening, abusive or defamatory content.
• Obscene or grossly offensive material.
• Material that infringes copyright or privacy rights.
• Unnecessary financial or identity documents.
• Images of children unless they are unavoidable and genuinely relevant to the enquiry.

We may remove, isolate or refuse to process material that appears unsafe, unlawful, irrelevant or inappropriate.

Submission of photographs for quotation purposes does not give us permission to publish them for advertising, social media or portfolio purposes. Separate permission will be obtained where required.

10. Reviews, comments and other submissions

Where the website allows reviews, comments or testimonials, your submission must be honest, relevant and based on genuine experience.

You must not submit content that:

• Is false or misleading.
• Was created in exchange for an undisclosed incentive.
• Impersonates another person.
• Contains unlawful allegations or defamatory statements.
• Reveals another person’s confidential information.
• Contains spam, advertising or unrelated links.

We may moderate or remove content where reasonably necessary for legal, safety, relevance or website-management purposes. We will not knowingly publish fake customer reviews.

11. Intellectual property rights

Unless otherwise stated, RidgeOak owns or is licensed to use the intellectual property rights in this website and its original content.

This includes, where applicable:

• Website text and page layouts.
• Original photographs and graphics.
• Branding, logos and design elements.
• Service descriptions and written content.
• Quotation forms and question structures.
• Quotation-calculator design and presentation.
• Pricing structures and calculation logic.
• Source code, scripts and software elements.
• Databases and organised collections of information.

You may view the website and print or save a reasonable extract for your own personal, non-commercial use.

You must not copy, reproduce, republish, distribute, sell, license, modify, adapt, translate or commercially exploit our website content without prior written permission.

You must not reverse engineer, decompile, replicate or create a competing product from the quotation calculator, pricing logic or website software except to the limited extent that applicable law expressly permits and does not allow that permission to be excluded.

Nothing in these terms transfers ownership of any intellectual property rights to you.

12. RidgeOak branding

RidgeOak names, branding, logos and distinctive website elements must not be used in a way that falsely suggests a partnership, endorsement, authorisation or connection with us.

You must not create or operate a website, social-media profile, advertisement or business identity that impersonates RidgeOak or is likely to confuse customers.

13. Linking to our website

You may link to publicly available pages on our website provided that the link is lawful, fair and does not damage our reputation.

You must not:

• Suggest that we endorse you where no endorsement exists.
• Misrepresent your relationship with RidgeOak.
• Frame our website within another website.
• Link from a website containing unlawful, fraudulent or seriously offensive content.
• Use our branding as part of the link without prior permission.

We may withdraw linking permission where reasonably necessary.

14. Third-party websites and services

The website may contain links to or content supplied by third parties, including map, review, social-media, analytics or video providers.

Third-party links are provided for information or convenience. We do not control third-party websites and are not responsible for their content, security, availability or privacy practices.

A link does not necessarily mean that we endorse the third party or its products, services or opinions.

You should review the terms and privacy information of a third-party service before using it or providing personal information.

15. Security

We take reasonable steps to protect the website, but no website or internet transmission can be guaranteed to be completely secure.

You are responsible for using appropriate security measures on your own device, including current software, browser updates, antivirus protection and secure passwords.

You must not assume that information sent by ordinary email or an online form is encrypted from end to end.

Suspected website-security problems may be reported to: contact@ridgeoak.co.uk .

16. Our responsibility for loss or damage

Nothing in these terms excludes or limits liability where doing so would be unlawful. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory rights that cannot lawfully be excluded.

Consumers

If you are using the website as a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for loss or damage that is not foreseeable. Loss is foreseeable where it is obvious that it may happen or where, when these terms were accepted, both you and we knew that it might happen.

The website is provided for domestic and private use. If you use it for a commercial purpose, our responsibility will be considered under the business-user provisions below.

Business users

If you use the website for business purposes, we will not be liable, to the extent permitted by law, for:

• Loss of profits, sales, business or revenue.
• Business interruption.
• Loss of anticipated savings.
• Loss of business opportunity, goodwill or reputation.
• Indirect or consequential loss.

General website limitations

Subject to the protections that cannot lawfully be excluded, we are not responsible for loss caused solely by:

• Your reliance on an indicative calculator result as a final price.
• Incorrect or incomplete information entered by you.
• Temporary website unavailability.
• Events outside our reasonable control.
• A third-party website, platform or service.
• Unauthorised or unlawful use of the website by another person.

Nothing in this section removes any rights or remedies you may have under the Consumer Rights Act 2015 or other applicable consumer law.

17. No waiver of consumer rights

These terms do not exclude, restrict or replace any rights or remedies that a consumer has under applicable law.

If any part of these terms conflicts with a legal right that cannot be excluded, that legal right will take priority.

18. Privacy and cookies

Personal information submitted through the website is handled in accordance with our Privacy Policy.

Information about cookies, consent choices and similar technologies is provided in our Cookie Policy.

19. Suspension and termination

We may restrict or block access to the website where we reasonably believe that a user:

• Has breached these terms.
• Has attempted to compromise website security.
• Has used the website unlawfully or fraudulently.
• Has submitted abusive, malicious or repeated false enquiries.
• Creates a risk to the website, our business or another person.

Suspension or restriction does not affect any rights or obligations that arose before access was restricted.

20. Changes to the website

We may update or change website content, features, service descriptions, coverage areas, prices and calculator information.

Website information may become out of date, and we are not required to update every page immediately.

A change to website information will not automatically alter a service contract that has already been entered into.

21. Changes to these terms

We may update these Website Terms of Use to reflect changes in our website, services, business practices, security requirements or applicable law.

The latest version will be published on this page with a revised effective date.

The terms in force when you use the website will apply to that use.

22. Transfer of rights

We may transfer our rights and obligations under these terms to another organisation as part of a sale, transfer or restructuring of the business, provided this does not reduce any mandatory consumer rights.

You may not transfer your rights under these terms to another person without our written agreement.

23. Severability

Each section of these terms operates separately.

If a court or competent authority decides that a section is unlawful or unenforceable, the remaining sections will continue in effect.

24. No waiver

If we do not immediately enforce a provision of these terms, this does not mean that we have waived our right to enforce it later.

25. No third-party rights

Unless expressly stated otherwise, these terms are between you and RidgeOak. No other person has a right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

26. Governing law and jurisdiction

These terms and any non-contractual dispute arising from your use of the website are governed by the law of England and Wales.

If you are a consumer resident in another part of the United Kingdom, you may also have the benefit of mandatory protections available under the law of the country in which you live.

Consumers may bring proceedings in the courts applicable to their place of residence where the law permits.

Business users agree that the courts of England and Wales will have exclusive jurisdiction.

27. Contact us