Disclaimer

1. About RidgeOak

RidgeOak Property Maintenance provides gardening, fencing, landscaping, guttering, roof cleaning, jet washing, brickwork, repairs, installations and related property-maintenance services.

2. General information only

Information published on the RidgeOak website is provided for general information about our business, services and typical property-maintenance requirements.

Website content is not intended to be a complete inspection, professional survey, structural assessment, engineering opinion, drainage report, legal opinion or substitute for advice based on the circumstances of a specific property.

Property conditions vary substantially. Information that is suitable for one property, surface or structure may not be suitable for another.

3. No professional survey or specialist advice

Unless RidgeOak expressly agrees otherwise in writing, our website, estimates, site visits and routine service assessments do not constitute:

• A structural survey.
• A building survey.
• An engineering report.
• A drainage or underground-services survey.
• An asbestos inspection.
• A roof-condition survey.
• A tree-safety or arboricultural report.
• A legal boundary determination.
• Planning, building-control or party-wall advice.
• Electrical, gas or specialist safety certification.

Where specialist assessment is reasonably required, customers should obtain advice from an appropriately qualified professional before authorising work.

4. Online quotation calculator

A calculator result is based on the selections, measurements, quantities, conditions and other information entered by the user.

The calculator cannot fully assess hidden defects, inaccurate measurements, physical access, structural condition, unusual waste, safety requirements or circumstances outside the information entered.

A calculator result is not:

• A guaranteed final price.
• A fixed quotation.
• A contractual offer.
• A confirmed booking.
• A guarantee that RidgeOak will accept the work.
• A substitute for a site inspection where one is required.

Prices may be reviewed after RidgeOak checks the information, photographs, measurements, access, materials and site conditions.

Full details are contained in our Quote & Estimate Terms .

5. Estimates and quotations

An estimate is an approximate assessment of the likely cost based on the information available at the time.

A written quotation applies only to the scope, measurements, quantities, assumptions, materials and exclusions stated in that quotation.

A quotation may need to be revised where:

• The customer supplied inaccurate or incomplete information.
• Actual measurements or quantities differ.
• Hidden damage or obstructions are discovered.
• Access is materially different from what was described.
• The customer requests additional or changed work.
• Specialist equipment or unexpected disposal is required.
• A stated assumption proves incorrect.

6. Photographs and remote assessments

Photographs and videos can help RidgeOak understand an enquiry but may not accurately show size, depth, instability, deterioration, access limitations or hidden conditions.

An opinion or estimate based on photographs, video, email or telephone information is limited to what can reasonably be understood from the material supplied.

RidgeOak may request additional information or require a physical inspection before confirming work.

Uploaded photographs are governed by our Photo Upload Terms .

7. Customer-supplied information

RidgeOak may rely on measurements, descriptions, photographs, property information and instructions supplied by the customer.

Customers are responsible for ensuring that information supplied to RidgeOak is accurate, complete and not misleading.

RidgeOak is not responsible for an inaccurate assessment or estimate caused solely by incorrect, incomplete or misleading customer information.

8. Website accuracy

RidgeOak takes reasonable care to keep website information useful and accurate. However, website content may occasionally contain:

• Typographical errors.
• Outdated information.
• Technical errors.
• Incomplete descriptions.
• Display or calculation errors.
• Information affected by later legal or market changes.

RidgeOak may correct or update website content without prior notice.

Where website content conflicts with an accepted written quotation or contract, the accepted written terms will take priority, subject to applicable law.

9. Service descriptions and images

Service descriptions, photographs and illustrations are intended to explain the general type of work RidgeOak may provide.

They do not guarantee that every listed method, product, finish or service is suitable or available for every property.

Images of previous work are illustrative. Results may vary depending on:

• The original condition of the property.
• The age and quality of the surface or structure.
• Previous repairs and treatments.
• Weather and ground conditions.
• Material variation.
• The agreed scope and customer budget.
• Conditions discovered after work begins.

10. Natural materials and variations

Timber, brick, stone, paving, aggregate, soil, turf, plants and other natural or manufactured products can vary in colour, texture, grain, dimensions, finish and appearance.

Product images, samples and photographs may not exactly represent the appearance of materials supplied to a particular project.

Natural weathering, movement, fading and colour variation do not automatically indicate defective work or materials.

11. Cleaning and restoration results

Cleaning, pressure washing, treatment and restoration can improve the appearance of a surface, but RidgeOak does not guarantee that every stain, mark, discolouration, biological growth or previous treatment can be completely removed.

Cleaning may reveal:

• Existing cracks or repairs.
• Faded or uneven colouring.
• Weak mortar or pointing.
• Loose coatings.
• Surface wear.
• Permanent staining.
• Damage previously hidden by dirt or growth.

The achievable result depends on the material, age, condition, contamination and previous maintenance of the surface.

12. Roof and gutter information

General information about roofs and gutters does not amount to a full roof survey or guarantee that a roof, gutter, fascia, drainage system or supporting structure is free from defects.

Visible cleaning or repair work may not reveal concealed leaks, deteriorated membranes, hidden timber decay, defective flashings or internal water damage.

RidgeOak may recommend specialist investigation where a problem falls outside the agreed scope or cannot be safely assessed.

13. Gardening and landscaping information

Gardening and landscaping results may be affected by weather, soil, drainage, pests, disease, watering, sunlight, seasonal conditions and ongoing maintenance.

RidgeOak cannot guarantee the continuing health, growth or survival of plants, turf or seeded areas where failure results from conditions outside RidgeOak’s reasonable control or from inadequate aftercare.

Any aftercare guidance is general unless a specific maintenance plan is agreed in writing.

14. Fencing, brickwork and structures

Work involving fences, gates, walls, posts and other structures may reveal hidden foundations, buried concrete, roots, underground services, rot, unstable masonry or previous defective work.

A visual assessment does not guarantee that concealed parts of an existing structure are sound.

RidgeOak may pause work and recommend additional work or specialist assessment where an unexpected safety or structural concern is discovered.

15. Property boundaries and ownership

RidgeOak does not determine legal property boundaries, title ownership or responsibility for shared structures.

Customers are responsible for confirming:

• The correct property boundary.
• Ownership of fences, walls, trees and structures.
• Authority to instruct the work.
• Any neighbour, landlord or joint-owner permission.
• Any relevant lease, covenant or estate restriction.

Information supplied by RidgeOak about boundaries or ownership must not be treated as legal advice.

16. Planning permission and legal approvals

Unless expressly included in writing, RidgeOak does not accept responsibility for obtaining or confirming:

• Planning permission.
• Listed-building consent.
• Building-control approval.
• Party-wall compliance.
• Landlord or freeholder consent.
• Highway or parking permission.
• Tree-preservation or conservation-area consent.
• Neighbouring-owner consent.

Customers should obtain appropriate professional or local-authority advice where approval may be required.

17. Underground and concealed services

Website information and ordinary visual inspections cannot confirm the position of underground or concealed pipes, cables, drains, foundations or other services.

Customers must disclose known services and provide relevant plans or information where available.

Specialist locating or investigation may be required before excavation, post installation or other intrusive work.

18. Health and safety information

Website articles and general guidance must not be treated as instructions to undertake hazardous work without appropriate skills, equipment and safety precautions.

Roofing, work at height, pressure washing, excavation, chemical use, electrical work and use of powered equipment can create serious risks.

Customers should not attempt work beyond their competence and should obtain qualified assistance where appropriate.

19. Blog and educational content

Blog posts, guides, frequently asked questions and social-media content are provided for general educational and promotional purposes.

Such content may be simplified and cannot account for every property, material, defect, local requirement or safety consideration.

Publication of an article does not create a contractor-customer relationship or an obligation for RidgeOak to provide a particular service.

20. Prices and market information

General prices, price ranges and cost examples published on the website are indicative only.

Actual prices may depend on:

• Measurements and quantities.
• Labour requirements.
• Materials and supplier pricing.
• Waste and disposal charges.
• Access and parking.
• Equipment requirements.
• Location and travel.
• Condition and complexity.
• Changes requested by the customer.

RidgeOak may change indicative website pricing without prior notice. An accepted written quotation will be governed by its own terms.

21. Availability

Displaying a service on the website does not guarantee that the service is available at every location, for every property or on a particular date.

RidgeOak may decline work because of safety, location, capacity, specialist requirements, property condition or another reasonable business consideration.

22. Website availability

RidgeOak aims to keep the website available and functioning, but does not guarantee uninterrupted or error-free access.

The website or quotation calculator may be temporarily unavailable because of:

• Maintenance or updates.
• Hosting or network failures.
• Security incidents.
• Software incompatibility.
• Third-party service failures.
• Events outside RidgeOak’s reasonable control.

Customers should contact RidgeOak directly where a quotation or booking request is urgent or where an online submission appears to have failed.

23. Viruses and website security

RidgeOak takes reasonable measures to protect its website but cannot guarantee that every page, download or communication will always be free from viruses, malware or harmful components.

Users are responsible for maintaining suitable device security, backups, browser updates and protective software.

Users must not introduce malware, attempt unauthorised access or interfere with the website or quotation system.

24. Third-party websites and services

The RidgeOak website may contain links to third-party websites, platforms, maps, review services, payment providers or social-media pages.

A link is provided for convenience and does not necessarily mean that RidgeOak:

• Controls the third-party website.
• Approves all of its content.
• Guarantees its availability or security.
• Accepts responsibility for its products or services.
• Accepts its privacy or cookie practices.

Users should review the terms and privacy information of any third-party service they choose to use.

25. Customer reviews and third-party content

Reviews, comments or other statements made by customers or third parties represent the views and experiences of those individuals.

Individual results and experiences may vary. A customer review does not guarantee that another customer will receive an identical outcome.

RidgeOak may remove content that is unlawful, misleading, abusive, irrelevant or otherwise inappropriate.

26. Intellectual property

Unless otherwise stated, the RidgeOak website, calculator, branding, text, graphics, layouts, pricing structure and original content belong to RidgeOak or are used with permission.

Website content may not be copied, reproduced, republished, sold, reverse engineered or used commercially without prior written permission, except where permitted by law.

Further details are contained in our Website Terms of Use .

27. No automatic contract

Visiting the website, using the calculator, submitting an enquiry, uploading photographs or receiving an automated acknowledgement does not automatically form a contract with RidgeOak.

A contract is normally formed only when the customer accepts an identified service or quotation and RidgeOak confirms the booking or otherwise accepts the instruction.

28. Events outside RidgeOak’s control

RidgeOak is not responsible for website or pre-contract information being delayed, unavailable or affected by an event outside its reasonable control.

Examples may include:

• Severe weather.
• Power or internet failure.
• Supplier or hosting failure.
• Cyberattack.
• Government restrictions.
• Transport disruption.
• Industrial action.
• Natural disaster.

29. Limitation of website liability

RidgeOak is responsible for foreseeable loss or damage caused by its breach of contract or failure to use reasonable care and skill.

Subject to rights and liabilities that cannot lawfully be excluded, RidgeOak is not responsible for loss caused solely by:

• Reliance on general website information as specialist advice.
• Incorrect information entered by a website user.
• Use of the calculator as a guaranteed quotation.
• A third-party website or service.
• Unauthorised alteration of RidgeOak content.
• A user attempting work without appropriate competence or safety precautions.
• An event outside RidgeOak’s reasonable control.

30. Liability that is not excluded

This includes liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of mandatory statutory consumer rights.
• Failure to perform contracted services with reasonable care and skill.
• Any other liability that cannot legally be excluded or restricted.

31. Consumer rights

Consumers purchasing RidgeOak services may have legal rights under the Consumer Rights Act 2015 and other applicable consumer-protection law.

Nothing in this Disclaimer is intended to remove, reduce or replace those rights.

Further details are available in our Consumer Rights & Cancellation Policy .

32. Privacy and personal information

Personal information submitted through the RidgeOak website is handled according to our:

• Privacy Policy
• GDPR Privacy Notice
• Cookie Policy
• Photo Upload Terms

33. Changes to this Disclaimer

RidgeOak may update this Disclaimer to reflect changes to the website, quotation calculator, services, business practices or applicable law.

The latest version will be published on this page with an updated effective date.

Changes to this website Disclaimer will not retrospectively remove rights under an existing contract.

34. Governing law and jurisdiction

This Disclaimer is governed by the law of England and Wales.

Consumers may bring proceedings in the courts available to them under applicable law.

Business users agree that the courts of England and Wales will have exclusive jurisdiction, unless otherwise agreed in writing.

35. Contact us